Refund Policy

Last updated October 1, 2026 

Thank you for choosing pipeMOTION™. This Refund Policy applies to purchases of digital usage credits and onboarding services provided by pipeMOTION Inc.

USAGE CREDITS

Purchases of pipeMOTION™ usage credits are generally non-refundable once purchased, except where otherwise required by applicable law or where a refund is approved in accordance with Paddle's applicable refund policies.

If you believe you were charged incorrectly, experienced a technical issue affecting your purchase, or have another concern regarding a purchase of usage credits, please contact us using the information below.

WHITE GLOVE ONBOARDING & DATA CLEANUP

If you request a refund for White Glove Onboarding & Data Cleanup before any services have been performed, you may be eligible for a full refund.

Once services have been partially performed, any refund may be limited or prorated based on the services already performed. Refunds are generally not available once the service has been fully completed, except where otherwise required by applicable law.

REFUND REQUESTS

Refund requests are reviewed in accordance with this Refund Policy, Paddle's applicable refund policies, and applicable consumer protection laws.

Payments for pipeMOTION™ are processed by Paddle, our authorized reseller and Merchant of Record. Paddle processes approved refunds and may also provide additional refund or withdrawal rights under its policies or applicable law.

Nothing in this Refund Policy limits any mandatory rights you may have under applicable consumer protection laws.

To request assistance with a refund, please contact:

pipeMOTION Inc.
Email: billing@pipemotion.com
Phone: (647) 618-0246