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Legal Policies

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Terms of Use

Last updated October 1, 2026

AGREEMENT TO OUR LEGAL TERMS

We are pipeMOTION Inc., doing business as pipeMOTION™ ('Company', 'we', 'us', or 'our'), a company registered in Canada at 5120 Cordova Bay Rd, Unit 303, Victoria, British Columbia V8Y 2K5.

We operate the website https://pipemotion.com (the 'Site'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').

pipeMOTION™ is a Revenue Pipeline System™ (RPS) designed to help sales professionals organize communication activity, manage follow-ups, support relationship workflows, and keep their pipeline moving with less manual effort.

You can contact us by phone at (CA)(647) 618-0246, email at hello@pipemotion.com, or by mail to 5120 Cordova Bay Rd, Unit 303, Victoria, British Columbia V8Y 2K5, Canada.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and pipeMOTION Inc., concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by legal@team.pipemotion.com, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. USER REGISTRATION
5. PURCHASES AND PAYMENT
6. AUTO-RELOAD
7. ACCEPTABLE USE AND PROHIBITED ACTIVITIES
8. USER GENERATED CONTRIBUTIONS
9. CONTRIBUTION LICENCE
10. GUIDELINES FOR REVIEWS
11. THIRD-PARTY WEBSITES AND CONTENT
12. SERVICES MANAGEMENT
13. PRIVACY POLICY
14. GOOGLE ACCOUNT INTEGRATION
15. MICROSOFT ACCOUNT INTEGRATION
16. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY
17. TERM AND TERMINATION
18. MODIFICATIONS AND INTERRUPTIONS
19. SERVICE LIMITS, RATE LIMITS, AND COMMUNICATION DELIVERY
20. GOVERNING LAW
21. DISPUTE RESOLUTION
22. CORRECTIONS
23. DISCLAIMER
24. LIMITATIONS OF LIABILITY
25. INDEMNIFICATION
26. USER DATA
27. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
28. SMS TEXT MESSAGING
29. CALIFORNIA USERS AND RESIDENTS
30. MISCELLANEOUS
31. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the 'Content'), as well as the trademarks, service marks, and logos contained therein (the 'Marks').

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services 'AS IS' for your internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the 'ACCEPTABLE USE AND PROHIBITED ACTIVITIES' section below, we grant you a non-exclusive, non-transferable, revocable licence to:

  • access the Services; and

  • download or print a copy of any portion of the Content to which you have properly gained access,

solely for your internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: hello@pipemotion.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions and contributions

Please review this section and the 'ACCEPTABLE USE AND PROHIBITED ACTIVITIES' section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ('Submissions'), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ('Contributions'). Any Submission that is publicly posted shall also be treated as a Contribution.

You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites.

When you post Contributions, you grant us a licence (including use of your name, trademarks, and logos): By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and licence to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicence the licences granted in this section. Our use and distribution may occur in any media formats and through any media channels.

This licence includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you:

  • confirm that you have read and agree with our 'ACCEPTABLE USE AND PROHIBITED ACTIVITIES' and will not post, send, publish, upload, or transmit through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;

  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission and/or Contribution;

  • warrant that any such Submission and/or Contributions are original to you or that you have the necessary rights and licences to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions; and

  • warrant and represent that your Submissions and/or Contributions do not constitute confidential information.

You are solely responsible for your Submissions and/or Contributions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.

Copyright infringement

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to the 'DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY' section below.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorised purpose, (7) your use of the Services will not violate any applicable law or regulation; (8) you have all rights, permissions, consents, and lawful authority required to connect any account, upload or sync any contact information, and use any data, communications, or content through the Services; (9) you will comply with all applicable anti-spam, privacy, electronic-communications, consent, advertising, professional, and industry-specific requirements when using the Services; and (10) you will comply with all applicable third-party platform terms, API rules, acceptable-use policies, account restrictions, and sending limits for any account or service connected to the Services.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PURCHASES AND PAYMENT

We accept the following forms of payment:

-  Visa

-  Mastercard

-  American Express

-  Discover

-  PayPal

-  Apple Pay

-  Google Pay

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Services. You further agree to promptly update account and payment information, including your email address and payment method information, so that transactions can be completed and we can contact you as needed. Prices may be displayed and transactions may be processed in currencies supported by our payment provider. Applicable taxes may be calculated and collected at checkout.

Payment Processing
Payments for the Services are processed by Paddle, our authorized reseller and Merchant of Record. Paddle is responsible for processing payments and, where applicable, calculating, collecting, and remitting applicable taxes in connection with your purchase. Your purchase may also be subject to Paddle's applicable buyer terms and policies.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

Refunds
Purchases of usage credits and onboarding services are subject to our Refund Policy. Please review our Refund Policy for information about refund eligibility, requests, and processing. Nothing in our Refund Policy or these Legal Terms limits any rights or remedies that cannot be excluded under applicable law.

6. AUTO-RELOAD

Auto-Reload

You may choose to enable Auto-Reload for your pipeMOTION™ account. When Auto-Reload is enabled, you authorize additional usage credits to be automatically purchased and charged to your payment method on file when your available credit balance reaches the threshold you have selected or otherwise agreed to.

The amount charged and the number of credits purchased with each Auto-Reload will be based on the Auto-Reload settings associated with your account. Applicable taxes may also be charged.

Cancellation

You may disable Auto-Reload at any time through your account settings. Disabling Auto-Reload will prevent future automatic credit purchases but will not reverse or refund Auto-Reload purchases that have already been processed. Refund requests are subject to our Refund Policy and applicable law.

Changes

You may change your available Auto-Reload settings through your account, subject to the options made available by pipeMOTION™ from time to time. We may modify or discontinue Auto-Reload features upon reasonable notice where required by applicable law.

7. ACCEPTABLE USE AND PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

You are responsible for ensuring that your use of the Services — including any connected email account, contact list, communication workflow, follow-up, automation, message draft, or message sent through or with the assistance of the Services — complies with all applicable laws, regulations, platform rules, and third-party service terms, including anti-spam, electronic-communications, privacy, data-protection, consent, and acceptable-use requirements.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.

  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.

  • Use any information obtained from the Services in order to harass, abuse, or harm another person.

  • Make improper use of our support services or submit false reports of abuse or misconduct.

  • Use the Services in a manner inconsistent with any applicable laws or regulations.

  • Engage in unauthorised framing of or linking to the Services.

  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.

  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

  • Delete the copyright or other proprietary rights notice from any Content.

  • Attempt to impersonate another user or person or use the username of another user.

  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ('gifs'), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms').

  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.

  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.

  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.

  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.

  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.

  • Use a buying agent or purchasing agent to make purchases on the Services.

  • Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.

  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.

  • Sell or otherwise transfer your profile.

  • Use the Services for cold calling or other unsolicited telephone outreach.

  • Use the Services for cold email outreach or other unsolicited bulk email campaigns.

  • Use the Services to send, facilitate, generate, schedule, automate, or support spam, phishing, deceptive or fraudulent communications, malware, or unlawful communications.

  • Use the Services to send unsolicited commercial electronic messages, bulk marketing, or cold outreach without all consents, permissions, lawful authority, and unsubscribe mechanisms required under applicable law, including Canada’s Anti-Spam Legislation (CASL) and the U.S. CAN-SPAM Act.

  • Use the Services to contact, upload, process, or communicate with any person where you do not have the legal right, permission, consent, or lawful basis to do so.

  • Use the Services to misrepresent your identity, impersonate any person or organization, or disguise the origin of a communication.

  • Use the Services to bypass, circumvent, or abuse the security controls, sending limits, API limits, rate limits, or acceptable-use requirements of Google, Microsoft, any email provider, or any third-party platform.

  • Use the Services to collect, harvest, scrape, purchase, or compile contact information for unlawful, unsolicited, deceptive, or non-consensual outreach.

  • Use the Services in a way that may cause pipeMOTION, Google, Microsoft, an email provider, or any third-party platform to be blocked, suspended, rate-limited, blacklisted, or otherwise restricted.

  • The Services are not designed for, and you agree not to rely on them for, the transmission or processing of information subject to industry-specific legal or regulatory regimes (for example, protected health information under HIPAA, or data subject to the GLBA) unless we have expressly agreed in writing that the Services are appropriate for that use. You remain responsible for meeting any legal or regulatory obligations that apply to information you choose to process through the Services.

Consent for Uploaded or Connected Contacts
If you upload, import, sync, connect, or otherwise make available any contacts, leads, clients, email addresses, phone numbers, or communication records through the Services, you represent and warrant that you have all rights, permissions, consents, and lawful authority required to use that information through the Services. You agree not to use the Services to contact any person who has withdrawn consent, unsubscribed, opted out, or otherwise indicated that they do not wish to receive communications from you.

pipeMOTION does not guarantee that any communication, follow-up, task, reminder, draft, or automation will result in a sale, response, appointment, or other business outcome.

8. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, 'Contributions'). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

  • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

  • You are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.

  • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.

  • Your Contributions are not false, inaccurate, or misleading.

  • Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

  • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).

  • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

  • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.

  • Your Contributions do not violate any applicable law, regulation, or rule.

  • Your Contributions do not violate the privacy or publicity rights of any third party.

  • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.

  • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

  • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

9. CONTRIBUTION LICENCE

By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and licence to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorise sublicences of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This licence will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorise any Contributions to place them in more appropriate locations on the Services; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

10. GUIDELINES FOR REVIEWS

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organise a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and licence to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.

11. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site) links to other websites ('Third-Party Websites') as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ('Third-Party Content'). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

Independent Service; Third-Party Providers
pipeMOTION is an independent service and is not affiliated with, endorsed by, sponsored by, or approved by Google LLC, Alphabet Inc., Microsoft Corporation, or any other third-party platform provider, unless expressly stated by us in writing. All third-party names, trademarks, and logos are the property of their respective owners.

12. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

13. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://pipemotion.com/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Canada and United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Canada and United States, then through your continued use of the Services, you are transferring your data to Canada and United States, and you expressly consent to have your data transferred to and processed in Canada and United States.

If you connect a Google, Gmail, Google Workspace, Microsoft, or Outlook account to the Services, our collection, use, processing, transfer, retention, and deletion of information from that account is handled according to our Privacy Policy and, where applicable, our Google API Services Disclosure — including our commitments under the Google API Services User Data Policy and the Limited Use requirements, our restrictions on selling data and on advertising use, our limits on human access, and our commitment not to use that data to train generalized AI models.

14. GOOGLE ACCOUNT INTEGRATION

1. Connecting your account. pipeMOTION lets you connect a Gmail or Google Workspace account using Google’s OAuth 2.0 authorization. By connecting your account, you authorize pipeMOTION to access the Google data described in our Privacy Policy for the sole purpose of providing the Service’s features — which may include reading your own messages to organize them and prepare drafts, creating a draft in your mailbox when you choose to edit a reply, sending the messages you review and approve, and reading your Google Contacts (names and phone numbers) to help fill in the client records you manage. You may disconnect your account at any time, which immediately revokes pipeMOTION’s access.

2. How we use Google user data (Limited Use). pipeMOTION’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• Google user data is used only to provide and improve the user-facing features described in our Privacy Policy and visible in the pipeMOTION application interface;

• Google user data is never used or transferred for advertising of any kind, including personalized, retargeted, or interest-based advertising;

• Google user data is never sold or rented, and is not transferred to third parties except as necessary to provide or improve those user-facing features, to comply with applicable law, or as part of a merger or acquisition with appropriate notice to you;

• Google user data is never used to train, develop, or improve generalized or standalone artificial intelligence or machine-learning models;

• Google user data is never combined with data from other sources, and is never used for analytics, or to build advertising or marketing profiles of you or the people you contact; and

• We do not allow any person to read your Google user data, except where you give your specific consent, where it is necessary for security purposes or to comply with applicable law, or in aggregated and anonymized form for internal operations, in each case only as permitted by the Limited Use requirements.

3. Your responsibility for the account you connect. You represent that you are authorized to connect the account you provide and to permit pipeMOTION to access its data. If the account is provided by an organization (for example, a Google Workspace account governed by an administrator), you are responsible for ensuring you have the necessary authority and permissions to connect it.

4. Compliance with Google’s terms. pipeMOTION’s access to and use of Google APIs is subject to the Google API Services User Data Policy (including the Limited Use requirements) at https://developers.google.com/terms/api-services-user-data-policy and the Google APIs Terms of Service at https://developers.google.com/terms. Your use of any Google-provided functionality through pipeMOTION is also subject to your agreement with Google. Google is not a party to these Legal Terms and is not responsible for the pipeMOTION Service.

5. Sending email and your anti-spam obligations. Where you use pipeMOTION to send or schedule messages — including any automated replies or follow-ups you choose to enable — you are solely responsible for ensuring those messages comply with applicable anti-spam and electronic-messaging laws, including Canada’s Anti-Spam Legislation (CASL), the U.S. CAN-SPAM Act, and any rules applicable in your jurisdiction. This includes obtaining any required consent before contacting a recipient, identifying yourself as the sender, and honouring unsubscribe requests. You are responsible for the content of the messages you send through the Service.

6. Automated sending is opt-in. Automated sending is turned off by default. It operates only if you explicitly enable it and only according to the rules you configure, and you can adjust or turn it off at any time. You remain responsible for messages sent on your behalf once automation is enabled.

7. Acceptable use. You agree not to use the Google integration to: access accounts or data you are not authorized to access; send unlawful, deceptive, or unsolicited bulk messages; or use the Service in any way that violates Google’s terms or applicable law.

8. Service provided “as is”. The Google integration is provided on an “as is” and “as available” basis. pipeMOTION does not warrant uninterrupted or error-free access to Google services, which depend on Google and on your account configuration. This section is subject to and limited by the “DISCLAIMER” and “LIMITATIONS OF LIABILITY” sections of these Legal Terms.

15. MICROSOFT ACCOUNT INTEGRATION

1. Connecting your account. pipeMOTION lets you connect a Microsoft Outlook or Microsoft 365 account using Microsoft Entra ID (Azure AD) and Microsoft’s OAuth 2.0 authorization. By connecting your account, you authorize pipeMOTION to access the Microsoft data described in our Privacy Policy through the Microsoft Graph API for the sole purpose of providing the Service’s features. You may disconnect your account at any time, which immediately revokes pipeMOTION’s access.

2. How we use Microsoft user data. pipeMOTION’s access to and use of data obtained through the Microsoft Graph API complies with the Microsoft APIs Terms of Use. Specifically:

• Microsoft user data is used only to provide and improve the user-facing features described in our Privacy Policy and visible in the pipeMOTION application interface;

• Microsoft user data, and any data aggregated, anonymized, or derived from it, is never used or transferred for advertising or marketing purposes, including the targeting or serving of ads;

• Microsoft user data is never sold or rented, and is not transferred to third parties except as necessary to provide those user-facing features, to comply with applicable law, or as part of a merger or acquisition with appropriate notice to you;

• Microsoft user data is never used to train, develop, or improve generalized or standalone artificial intelligence or machine-learning models;

• Microsoft user data is never combined with data from other sources, and is never used for analytics, or to build advertising or marketing profiles of you or the people you contact; and

• We do not allow any person to read your Microsoft user data except where you give your specific consent, where it is necessary for security purposes or to comply with applicable law, or in aggregated and anonymized form for internal operations.

3. Your responsibility for the account you connect. You represent that you are authorized to connect the account you provide and to permit pipeMOTION to access its data. If the account is provided or managed by an organization, you are responsible for ensuring you have the necessary authority, and that any required administrator consent has been obtained, before connecting it. Where your organization’s administrator controls app access, that administrator’s policies govern whether and how pipeMOTION may connect.

4. Compliance with Microsoft’s terms. pipeMOTION’s access to and use of the Microsoft Graph API is subject to the Microsoft APIs Terms of Use at https://learn.microsoft.com/en-us/legal/microsoft-apis/terms-of-use. Your use of any Microsoft-provided functionality through pipeMOTION is also subject to your agreement with Microsoft. Microsoft is not a party to these Legal Terms and is not responsible for the pipeMOTION Service.

5. Sending email and your anti-spam obligations. Where you use pipeMOTION to send or schedule messages — including any automated replies or follow-ups you choose to enable — you are solely responsible for ensuring those messages comply with applicable anti-spam and electronic-messaging laws, including Canada’s Anti-Spam Legislation (CASL), the U.S. CAN-SPAM Act, and any rules applicable in your jurisdiction. This includes obtaining any required consent before contacting a recipient, identifying yourself as the sender, and honouring unsubscribe requests. You are responsible for the content of the messages you send through the Service.

6. Automated sending is opt-in. Automated sending is turned off by default. It operates only if you explicitly enable it and only according to the rules you configure, and you can adjust or turn it off at any time. You remain responsible for messages sent on your behalf once automation is enabled.

7. Acceptable use. You agree not to use the Microsoft integration to: access accounts or data you are not authorized to access; send unlawful, deceptive, or unsolicited bulk messages; or use the Service in any way that violates Microsoft’s terms or applicable law.

8. Service provided “as is”. The Microsoft integration is provided on an “as is” and “as available” basis. pipeMOTION does not warrant uninterrupted or error-free access to Microsoft services, which depend on Microsoft and on your account or tenant configuration. This section is subject to and limited by the “DISCLAIMER” and “LIMITATIONS OF LIABILITY” sections of these Legal Terms.

16. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY

Notifications

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify our Designated Copyright Agent using the contact information provided below (a 'Notification'). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to federal law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.

All Notifications should meet the requirements of DMCA 17 U.S.C. § 512(c)(3) and include the following information: (1) A physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed; (2) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Services are covered by the Notification, a representative list of such works on the Services; (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (4) information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted; (5) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (6) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed upon.

Counter Notification

If you believe your own copyrighted material has been removed from the Services as a result of a mistake or misidentification, you may submit a written counter notification to our Designated Copyright Agent using the contact information provided below (a 'Counter Notification'). To be an effective Counter Notification under the DMCA, your Counter Notification must include substantially the following: (1) identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; (2) a statement that you consent to the jurisdiction of the Federal District Court in which your address is located, or if your address is outside the United States, for any judicial district in which we are located; (3) a statement that you will accept service of process from the party that filed the Notification or the party's agent; (4) your name, address, and telephone number; (5) a statement under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and (6) your physical or electronic signature.

If you send us a valid, written Counter Notification meeting the requirements described above, we will restore your removed or disabled material, unless we first receive notice from the party filing the Notification informing us that such party has filed a court action to restrain you from engaging in infringing activity related to the material in question. Please note that if you materially misrepresent that the disabled or removed content was removed by mistake or misidentification, you may be liable for damages, including costs and attorney's fees. Filing a false Counter Notification constitutes perjury.

Designated Copyright Agent
pipeMOTION Inc.
Attn: Copyright Agent
5120 Cordova Bay Road, Unit 303
Victoria, British Columbia V8Y 2K5
Canada
legal@pipemotion.com

17. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

If your account is terminated, suspended, or deleted, or if you revoke access to a connected Google, Gmail, Google Workspace, Microsoft, or Outlook account, we may disable the related connected-account features and stop the related syncing, drafting, sending, and processing. We will stop accessing the connected account through the Services once access is revoked or disconnected. Subject to our Privacy Policy, applicable law, and our security and backup procedures, we will delete or de-identify cached connected-account data, OAuth tokens, and related service data in accordance with our data retention and deletion procedures.

18. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

19. SERVICE LIMITS, RATE LIMITS, AND COMMUNICATION DELIVERY

Some features of the Services depend on third-party platforms, APIs, email providers, connected accounts, authentication tokens, your permissions, background processing, and third-party availability. We do not guarantee that any message, draft, reminder, task, follow-up, sync, automation, or notification will be created, delivered, sent, received, processed, or completed at any specific time or without error.

We may apply usage limits, sending limits, rate limits, throttling, temporary pauses, account reviews, or other restrictions where reasonably necessary to protect the Services, comply with third-party platform requirements, prevent abuse, maintain security, or reduce operational risk.

To the fullest extent permitted by law, we are not responsible for delays, failures, unsent or undelivered messages, failed drafts, missed follow-ups, sync interruptions, expired or revoked tokens, third-party outages, email-provider restrictions, API changes, or platform limitations outside our reasonable control.

20. GOVERNING LAW

These Legal Terms shall be governed by and defined following the laws of Canada. pipeMOTION Inc. and yourself irrevocably consent that the courts of Canada shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

21. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a 'Dispute' and collectively, the 'Disputes') brought by either you or us (individually, a 'Party' and collectively, the 'Parties'), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

If the parties are unable to resolve the dispute through informal negotiation, the dispute shall be finally resolved by arbitration in accordance with the United Nations Commission on International Trade Law Arbitration Rules in force at the time of commencement of the arbitration. The number of arbitrators shall be one (1). The seat, or legal place, or arbitration shall be Victoria, Canada. The language of the proceedings shall be English. The governing law of these Legal Terms shall be substantive law of Canada.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilise class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

22. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

23. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

24. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

25. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights, (6) any overt harmful act toward any other user of the Services with whom you connected via the Services; or (7) your use of the Services to send, facilitate, automate, support, or manage any communication, follow-up, message, draft, or outreach activity in violation of applicable law, third-party platform rules, email-provider requirements, consent requirements, anti-spam laws, privacy laws, or the rights of any person or organization. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

26. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data, except to the extent such liability cannot be excluded under applicable law. This section does not limit the way we handle, retain, or delete data accessed from a connected Google or Microsoft account, which is governed by our Privacy Policy and by the “GOOGLE ACCOUNT INTEGRATION” and “MICROSOFT ACCOUNT INTEGRATION” sections of these Legal Terms.

27. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

28. SMS TEXT MESSAGING

Program Description

By opting into any pipeMOTION text messaging program, you expressly consent to receive text messages (SMS) to your mobile number. pipeMOTION text messages may include: appointment reminders, account alerts, order updates and responses to inquiries.

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with 'STOP'. You may receive an SMS message confirming your opt out. After this, you will no longer receive SMS messages from us. If you want to join again, please sign up as you did the first time and we will start sending SMS messages to you again.

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, contact your wireless provider.

Support

If you have any questions or need assistance regarding our SMS communications, please reply with the keyword HELP. You can also email us at hello@pipemotion.com or call at (CA)(647) 618-0246. If you have any questions regarding privacy, please read our Privacy Policy: https://pipemotion.com/privacy-policy.

29. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

30. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

31. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

pipeMOTION Inc.
5120 Cordova Bay Rd, Unit 303
Victoria, British Columbia V8Y 2K5
Canada
Phone: (CA)(647) 618-0246
hello@pipemotion.com